Do you sell directly
to consumers?
You can buy Empire and Superb products through us and we can help you
determine the right heating source for your application.
How do Empire units compare to other brands?
Empire has the broadest gas space heating available in the world. Our
product line is superior in quality to any on the market. Many models have
unique features that are not available from other companies. Always buy an
appliance certified by a listed 3rd party agency, such as the American Gas
Association or UL.
Can you send me a brochure on your products?
Yes! You can call, fax or e-mail your request to us Or you can download the
specifications sheets from the relevant product sections on our web site by
clicking on "Download Specs: PDF #KB" in that section.
How much gas will my model use?
Gas consumption can be calculated using a general formula for all models.
This formula is for estimating purposes only and you should contact your
local dealer to discuss specific applications.
Which units operate without electricity?
Many Empire hearth products and residential heating systems operate without
electricity, and can heat your home in the event of a temporary power
outage. Even systems with optional electric blowers will still provide heat
in a power outage, though the blower will not operate.
All our hearth products, except direct-vent IP models, operate without
electricity.
The following residential heating systems also operate without
electricity: All vent-free heaters (SR, VF and BF models), Direct Vent Wall
Furnaces (DV210, DV215, DV25, DV35, MV-120, MV-130, MV-145), Gravity Wall
Furnaces (GWT Models), Floor Furnaces, and Room Heaters (RH Models).
Can I use this unit for my primary heat source?
All vented units can be used as a primary heat source depending on the size
of the area to be heated. A vent-free product is recommended to be used as a
supplemental heat source only.
What is the warranty on your products?
The warranty length is stated on the product spec sheets and in our Warranty
Registration section. To download the product spec sheets, select the
product you are interested in on our web site and click on Download Specs:
PDF #KB in that section. Or view the Warranty Terms document in our Warranty
Registration section.
What type of gas can be used?
All Empire heaters operate on Natural or LP (liquefied petroleum) gas. You
must specify on your order what type of gas you plan to use.
Are vent-free heaters safe?
YES! Since 1980, vent-free gas heating appliances have been equipped with a
unique safety pilot system called an oxygen depletion sensor, or ODS. The
ODS is the proven technological innovation that revolutionized the safety of
vent-free gas heating appliances. In 1995, the Vent-Free Gas Products
Alliance of the Gas Appliance Manufacturer Association (GAMA) commissioned a
study on indoor air quality as it relates to vent-free gas heating products
in the home. The results proved that vent-free gas heating products meet and
exceed the most current and applicable nationally recognized standards and
recommendations for the indoor air quality. For more information on
vent-free gas products, visit www.ventfreealliance.org/consumer.htm.
Do vent-free heaters take all of the oxygen out of the room?
All products which burn gas and draw combustion air from the living space or
"take oxygen" from that space, (Gas ranges are vent-free units). The owners
manuals on our products and your local code official will inform about the
need for make-up combustion air. A typical well-insulated home still has
sufficient air movement to completely exchange indoor air for fresh outdoor
air several times per hour. If this air exchange did not take place, normal
human breathing would eventually take all the oxygen from that space. This
normal air exchange provides more than enough make-up air for the vent-free
heater. Vent-free heaters have an ODS or Oxygen Depletion Sensor which
automatically shuts off the gas supply in the rare event that the oxygen
level in the room falls to 18%. This is well above unsafe levels as
established by ANSI (American National Standards Institute).
How much moisture is produced by the vent-free heater?
Vent-free units when used as supplemental heating devices generally do not
add any more water to a living space than the bathroom shower does in a
normal day. Specifically, for every 1,000 Btus, the vent-free unit will
create 1 ounce of moisture per hour.
Can you send an owner’s manual for an old model#?
We can provide manuals for many of the units manufactured by Empire Comfort
Systems.
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Fireplace Products
Can I use my existing chimney?
Your existing chimney can be used for some of our vented products. It is
generally better for the appliance if the chimney has a liner installed.
Please consult your dealer or installer for definitive information. Owners
manuals for Empire units are available upon request for you and your
installer to help with venting and other installation questions before
ordering the unit.
Empire vent-free units are certified to be used with the chimney damper open
or closed. Again, the chimney, if used to vent combustion products should be
inspected and cleared for operation by your installer.
Is a floor pad required with the cast iron stove?
A floor pad is required under the cast iron stove when it is installed on
carpeting, light tile or any combustible material other than wood floors.
Are the logs included with the fireboxes?
The logs are included in our fireplace systems, such as our vent-free Vail
Series and our direct-vent Tahoe Series. Vent-Free Fireboxes (our
Breckenridge Series) require a separate vent-free certified burner and log
set. While the Vail and Tahoe include their own dedicate log sets, the
Breckenridge lets you select one of 10 unique log sets -- aged oak, charred
oak, birch, split oak, deepwoods oak, sassafras, weathered oak, and three
colors of flame art decorator logs.
Back To Top
Space Heating Products
Can the unit be converted from LP to natural gas?
No vent-free units can be converted from LP or Natural Gas. Some vented
units can be converted.
Consult your dealer. Empire has kits for those units that can be converted.What size heater do I need to heat my room?
There are many variables in determining the correct amount of heat. You
should consult your local dealer/installer who can, firsthand, see the space
to be heated and determine a size based on the type of construction, floor
plan, and climate.
How big is the unit (width, height, depth)?
To find specifications on Empire products, select the product you are
interested in on our web site and click on Download Specs: PDF #KB in that
section.
Does the venting come with the DV models?
Venting is included on the following DV models:
DV-210, DV-215, DV-25, DV-55, DVC-35, DV-20E, DV-40E, DV-55E, MV-120,
MV-130, MV145
Most units have vent extension kits available.
Which units require electricity?
Units that require electricity to operate are: High-Efficient Direct Vent
Wall Furnace, Vented Counterflow Wall Furnace, Direct Vent Counterflow Wall
Furnace and Industrial Unit Heaters.
Which units come with blowers?
Most units have an optional blower available. Blowers are standard on the
following units: Empire High-Efficient Direct Vent Wall Furnace
DV-20E, DV-40E, DV-55E
Empire Vented Counterflow Wall Furnace
DVC-35, DV-55, FAW-40, FAW-55
Empire Vented Room Heaters
RH-50B, RH-65B
Empire Industrial Heaters
Does the blower increase efficiency?
The blowers designed as an integral part of the unit generally help a unit
achieve a relatively high efficiency. (DV55 is 77% efficient AFUE). Optional
or accessory blowers are used to move the warmed air around only, they do
not increase the unit`s efficiency.
Can I use a remote control and a wall thermostat together?
It would depend on the type of unit you have. In general, both are offered
as alternative controllers, they can be combined. Please consult with your
owners manual or your dealer.
How far can the thermostat be from the unit?
A unit that requires electricity to operate generally has a 24-volt
thermostat as its controller. This thermostat can be a long way from the
unit without worrying about wire size. For example, on 20 gauge or normal
thermostat wire, the thermostat could be 50, 75, and if need be 100 feet
away from the heating unit.
A unit that operates off of a millivolt wall thermostat is generally limited
due to the theater being able to produce 500 millivolts. 16 gauge wire is
recommended up to about 20 feet and 14 gauge after that up to about 35 feet
maximum (the thin wire and relatively long wire runs add resistance to the
millivolt system which can keep the control valve from operating because of
not enough voltage left at the valve).
Do you stock parts for old units?
Empire tries to keep parts on all units up to 20 years from last production.
They can be purchased through your local dealer.
How long will these units last (life expectancy)?
We have records that with proper maintenance and care, the units will last
10-20 years.
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